FedEx made 3 daily noontime attempts to deliver my plane tickets to my house. Obviously, I was at work. I also don’t go thru my front door, so I didn’t see the tags until Saturday. The FedEx phone clerk assured me that my tickets would be at a particular FedEx building until today, and that if I didn’t pick it up today, it would be returned to Orbitz.
So I drove straight to FedEx after work. The guy at the counter looked up my tracking number in the computer and told me, “Unfortunately, your package has already been rerouted back to the sender.” “What?!”
I explained what the customer service rep on the phone said about the package being there. He said that yeah, the person was apparently trying to save himself the extra work of setting up a control # and logging in the conversation and requests in the system, and therefore FedEx did not know I called and that I wanted them to hold the package for me for pickup today.
I tell ya, it pays to be courteous and female. While I was patiently asking him for suggestions on what my options now are, since I do need my plane tickets, another FedEx counter guy overheard the conversation, looked at the computer screen over the shoulder of the guy I was talking to, and said, “Lemme see if on the off chance, it might still be here in the loading dock.” I gratefully thanked him. The guy I was talking to said that the other guy used to work in loading, so if anyone could find it, it’s him, altho it’s difficult to know which truck it’s been loaded into if it’s even still here. I sat down and waited about 10 , 15 minutes. The second guy came back and said, “Do you have your ID on you?” I lit up. “Really?! You found it!” I kept thanking him for his efforts and kissing his ass, and then I thanked the guy I was talking to for his suggestions and information.
The second guy said to me as I left, “You have a nice day.” “I definitely will now, thanks to you!” I sang.