I am thisclose to reporting Mesa garage doors to the Better Business Bureau. Not only do they rarely pick up their phone (I’ve called at 8a, 10a, 1p, 3p, 4p, 5p, 5:30p, it doesn’t make a difference), but when you leave a voice mail they don’t call you back. My neighbors have had the same problem. I finally called a different number my homeowner’s association secretary emailed me last week, and managed to reach a live woman at 8a, and she was very helpful. She said I didn’t need to take any time off of work for them to come by; I only needed to put my garage door on “manual” mode for them to measure things and check out my door opener motor (last Wednesday), and then place it on “manual” again for them to replace the actual garage door today. Then I could pay them the balance owed with a credit card through the phone once the work is done.

Last Wednesday after work, I returned home after they supposedly measured the door and examined the area, but I couldn’t tell if they were there. They didn’t leave a note or call me. On faith, I again followed their instructions to set my garage door on “manual” this morning. I excitedly drove home after work…and found NO CHANGE. There was no note, no explanation, no phone call. They had all my work numbers, too. I went inside and called Mesa. When a female picked up, I explained my problem and asked her to verify whether they were out at my house today or even last week. She put me on hold, then forwarded me to the same voice mail that I always got before when I’d call and would never get a callback. ARGH! I hung up, called her back, and figuring she was a receptionist, asked for the specific extension of the service department. She transferred my call there, and it kept replaying a message about how important my call is to them, and how they’d be right with me. Then, another message saying I can keep holding, or push 2 to leave a message and they’d get back to me within 1 hour. I kept holding. Soon, the message changed and added to its rotation, that my anticipated wait time is less than 5 minutes. I waited, listening to these same 3 or 4 messages over and over, for over 10 minutes. Finally, I pushed 2 to leave a message. Pressing that option led me to be automatically transferred to yet another voice mail, where the recorded message said that I am calling after their regular business hours and if I left a message, I would get a callback tomorrow. I checked the time. 5:32p.

WTF!! Did these people let me sit on hold on purpose until it came time for them to go home, and then they just simply left me on hold, even tho I was supposedly the “next caller” just “hold[ing] for the next available operator”, all of whom were no longer in the office?! I left a voice mail and hung up, pissed.

I hate that I’ve already paid $600 toward this garage door. I probably could’ve worked out a better deal on my own, with more reliable people.