Wed 25 Apr 2007
Donning the doofus hat, I dug through the other contents of the jewelry package yesterday and pulled out a return form with clear printed instructions on how, where, what to return. So I filled out the return form, printed a copy of my email to them, and drove the contents to be returned to the post office after work. Unfortunately, they were closed, so now all that stuff is sitting in my car. I’ll try again later today. Their customer service nicely sent this response to me via email past midnight, instead of the email that *I* would’ve written to someone like me, which would’ve read, “READ the package inserts, ya moron!”:
Ms [my last name],
We sincerely apologize for the inconvenience. Please send the ring back to us at the address listed on the return form and we will gladly replace or refund it. Please be sure to notate that the ring was defective so that we reimburse you for your shipping costs.
Regards,
Customer Service
By the way, I think I got over my Alexandrite bug. I was talking to James yesterday (who’d gotten back from Japan this week), and he said, “So your simulated Alexandrite is totally a better quality stone than the genuine one. And genuine Alexandrite costs, like, thousands more. So do you really want a genuine one?” And then it clicked in my head. Why do I want a genuine one? It costs a ton and it sucks!!
Okay, next gemstone: tanzanite!!
Lol… well I guess their customer service IS really that good huh? That’s cool that your getting your money back, and even cooler that you’re over it 🙂
I like the tanzanite better actually.
James – tru dat.
Flat Coke – I’m starting to lean that way. But I think I still prefer lab-created Alexandrite to tanzanite, tho.
i know you aren’t jonesing to get married or anything, but this line of logic is one that you should share with your female friends who do want to get married and want diamonds in their rings. lab-created diamonds can be flawless AND at a fraction of the price! no worries about blood diamonds, cheaper costs, and higher quality; what more could anyone ask for??
so says the guy who bought a real diamond for his real fiancee…
Wilco, stop using my blog to rub in that you’re getting married to this wonderful fiance whom you’re spoiling with REAL diamonds! j/k.
Actually, I don’t have any female friends who are jonesing to get married. *thinking hard* I think I have a lot of friends who would like to get married one day, but if it doesn’t happen, we’d rather be happy alone than miserably married. That goes for the guys AND the gals.
The tanzanite look sweet! Treat yourself to a couple of pieces or drop a hint or two of the one you like to Mr. W for your B-day. *wink, wink*
Aren’t those designs on that site amazing? But I don’t make a habit of expecting jewelry from men. I’m in a better position to buy those than he is.